Appliance repair in the Tri-Cities, with the price in writing first
When a washer, dryer, refrigerator, range, ice maker or dishwasher quits, our technician diagnoses it first and hands you one written price, and no part is touched until you approve. Common parts ride on the truck, you choose the day and arrival window, the office phones to confirm, and the repair we make comes with a written warranty. All of it runs out of south Richland, where our base sits on Bellerive Drive.
Mon–Sat 8 AM–7 PM · Sunday closed · same-day or next-day visits are often open; the office confirms when you call
- Test first, then the priceOn paper, approved by you before work
- Your day, your windowBook online or by phone; we confirm
- Common parts on the truckOften fixed on that first trip
- Written warrantyOn the repair we make
What we repair
Household appliances only, so our technicians know these machines inside out.
Dryer repair
Gas or electric dryers that spin but stay cold, squeal, stop partway through or need extra runs to dry towels, often traced to a thermal fuse, igniter, belt or lint-packed vent.
See common faults →Washer repair
Washers of every layout, from stacked pairs to top-loaders and front-loaders, that refuse to fill, drain, spin or release the door lock; drain pumps, door switches and inlet valves ride along on the truck.
See common faults →Refrigerator & freezer repair
Kitchen, garage and shop refrigerators and freezers that won't hold temperature, build frost or never seem to shut off, from dust-coated condenser coils to a dead evaporator fan motor.
See common faults →Stove, range & oven repair
Ranges, ovens and cooktops, whether gas or electric, whose burners won't light, whose bake element stays dark, or whose oven temperature drifts away from the setting.
See common faults →Ice maker repair
Refrigerator ice makers that stop making ice, push out small hollow cubes or drip at the fill tube, often because minerals have narrowed the water valve.
See common faults →Dishwasher repair
Dishwashers that leave standing water, cloudy glasses or a cold, wet load at the end of the cycle, plus scaled heaters, crusted spray arms and worn door latches.
See common faults →Reasons to book that you can check for yourself
Diagnosis comes before any price
Our technician tests the appliance first, then quotes the full repair as one written figure. Nothing is replaced or adjusted until you approve it. If you go ahead, the diagnostic fee you were quoted on the phone is already part of that figure; if you don't, that fee is all you pay, and you keep the findings.
Common parts are already on the truck
Our trucks carry the parts that fail most often, such as fan motors, thermal fuses, drain pumps, drive belts, igniters, door switches and water valves, which is why a lot of repairs wrap up on that first trip. If your model needs a part we have to order, its price is written into the quote before you decide anything.
You choose the day and the arrival window
Book online or by phone and pick the day and window that fit around work, school pickup or a Hanford or PNNL shift. Same-day or next-day visits are often open; the office confirms what is actually available when you call, rather than promising a slot it cannot keep.
The office calls you to confirm
After you book, someone from the office phones to confirm the day, the window and the appliance. On the day itself, the technician calls when heading your way, so you know the visit is happening instead of watching the street and guessing.
A written warranty on the repair we make
Once the job is finished you receive the warranty on paper, tied to the work our technician did on your appliance. File it with the invoice. If that repair gives trouble, call the office with the paperwork in hand and they will take it from there.
A local base on Bellerive Drive in Richland
Our technicians set out from south Richland, and the office strings each day's visits through Richland, Kennewick, Pasco, West Richland and Benton City. Laundry nooks in remodeled alphabet houses, upstairs laundry rooms in West Pasco and well water out toward Red Mountain are part of our regular week, not surprises.
How a repair visit works, from booking to warranty
Book a day and window online or by phone
Use the booking form to choose a day and an arrival window, or ring the office and book with a person. Tell the office which appliance it is, its brand and the symptom. Before anyone drives out to you, you'll hear the amount of the diagnostic fee.
The office confirms, then the technician rings ahead
The office phones back to confirm your booking. On the day, your technician calls when on the way, which gives you time to clear the laundry room, empty the dishwasher or move bottles out of the refrigerator door so the work can start promptly.
Testing at the appliance and one written price
The technician runs tests right at the appliance, measures the suspect parts, shows you what failed and writes a single price for the repair. The decision is yours. Nothing starts until you approve, and once you do, the diagnostic fee is folded into that price.
The repair, then your written warranty
With your go-ahead, the technician fits the part, usually from stock carried on the truck, and runs the appliance to confirm the fault is gone. Before leaving, the technician hands you the written warranty that covers the repair just made.
What to expect on the day, including the less tidy cases
Getting ready for the technician
Make room around the appliance and, if you can, find the model tag; reading the model number out to the office lets them check parts before the visit. For a warm fridge, move food to a cooler. For a washer or dishwasher holding water, keep towels nearby.
How long the visit lasts
That depends on what testing turns up. Plenty of faults are found and fixed in a single stop with parts from the truck. An intermittent fault or a buried wiring problem takes longer to track down, and the technician tells you so while it is happening, not afterwards.
If the part isn't on the truck
Some control boards and model-specific parts are not carried on any truck. The written quote then lists the ordered part with its price, the office books a return visit once it arrives, and the technician completes the repair on that second trip.
If you decide not to repair
That is your call, and a normal outcome. Your bill is the diagnostic fee alone, and the findings stay with you. A clear account of the failed part, plus the price the fix would have carried, makes comparing repair against a replacement far easier.
Where we work
From south Richland we reach Richland itself, Kennewick, Pasco, West Richland and Benton City. Choose your town for notes on its neighborhoods, housing and water.
Kennewick
99336 · 99337 · 99338Same side of the river as our base. From Southridge and Canyon Lakes to Hansen Park, Union/Edison and the older grid near downtown, Kennewick mixes larger newer homes with long-serving appliances, all on water the city reports at 50–200 ppm hardness.
Pasco
99301Reached over the Interstate 182 bridge from Richland. The Broadmoor area, Road 68, Road 100 and Sandifur Parkway bring many second-floor laundry rooms, while East Pasco around Lewis, Sylvester and Court has established homes and older appliances.
Richland
99352 · 99354Home to our base on Bellerive Drive. Remodeled alphabet houses near George Washington Way and Jadwin Avenue, newer construction at Badger Mountain South and Badger Mountain Village, and windy, dusty lots in Horn Rapids each wear on appliances differently.
West Richland
99353A short drive west of our base. Between Van Giesen Street, Paradise Way, Bombing Range Road and Keene Road, larger lots and acreage often come with detached shops holding second refrigerators and freezers, and homes toward Red Mountain may draw from private wells.
Benton City
99320The western end of our route, off Interstate 82. Homes on the grid near Ninth Street and along Highways 224 and 225, a good share of manufactured houses with tight alcoves, and widespread well water shape the repairs we make there.
How the Tri-Cities climate and water wear on appliances
This is high desert: roughly 7–8 inches of rain a year, summers that can reach 100°F or more, and winter lows that can drop to around 10°F. Wind blows often, gusts over 30 mph are common during Chinook events, and the dust and sand it carries end up packed into dryer vents and across refrigerator condenser coils. A dusty vent stretches every drying cycle, and a garage or shop freezer labors through summer heat, then struggles again once winter cold settles in.
Water adds a second layer of wear. Kennewick draws on the Columbia River plus Ranney collector wells, and the city's water quality report puts hardness at 50–200 ppm, about 5–14 grains per gallon, varying through the year. Pasco and Richland treat largely Columbia River water with moderately hard mineral content, and many rural properties in West Richland and Benton City run on private wells. The mineral load eventually leaves scale on dishwasher heaters and spray arms, clogged washer inlet screens, sluggish ice maker fill valves and white film on glasses.
Brands we repair
Repair guides from our service calls
LG Refrigerator Not Cooling? Causes, Error Codes & Fixes
LG fridge warm but lights on? Learn what Er FF, Er dH and OF F mean, the checks you can do in 10 minutes, and when the linear compressor is the problem.
Read the guide →Whirlpool · Dryer Repair GuideWhirlpool Dryer Not Heating or Won't Start? Start Here
Whirlpool dryer cold or dead? How the thermal fuse, heating element, thermostats, igniter and door switch cause no heat or no start — and what to check first.
Read the guide →Bosch · Dishwasher Repair GuideBosch Dishwasher Error Codes E15, E24, E25, E22 — What They Mean
What Bosch dishwasher error codes E15 (water in base), E24/E25 (drain problems), E22 (filter) and E09 mean — what you can fix yourself and when to call a pro.
Read the guide →Questions we hear
How much will my appliance repair cost?
We don't publish repair prices, because a part for one model may cost several times as much as the matching part for another. You hear the diagnostic fee from our office when you book. After testing, the technician writes one price for your specific repair, and no work begins without your approval.
Can a technician come out today?
Often, yes. Same-day or next-day visits are frequently available across the five towns, but that depends on how full the route already is. Call the office and they will confirm the earliest open window; if today is taken, you can lock in the next available day and window on the same call.
Which appliance brands do you work on?
The usual badges are Whirlpool, Maytag, KitchenAid, GE, LG, Frigidaire, Electrolux, Kenmore, Bosch or Speed Queen. Our technicians also handle built-in refrigerators by Sub-Zero, Thermador and Viking. For anything else, keep the model tag handy when you call, and the office will say whether it's a job we take.
Do you repair garage refrigerators and shop freezers?
Yes. Second refrigerators and chest or upright freezers in garages and detached shops are common here, and they work hard in summer heat and can falter in winter cold. Our technicians check condenser coils, fans, door gaskets and controls, and tell you whether the location itself is part of the problem.
What happens if the repair isn't worth doing?
You can stop once the diagnosis is done. The diagnostic fee covers it, nothing else is billed, and you keep the findings: what failed, plus the written figure to fix it. Plenty of households take that information and compare repairing with replacing before they spend anything further.
Does an adult need to be there for the visit?
Yes. Someone has to open the door for the technician, point out the appliance and say yes or no to the written price. If you work a Hanford or PNNL shift, choose a window around it when booking, and the technician's on-the-way call gives you notice before arrival.
What does the written warranty cover?
Only the repair our technician made on your appliance; its terms are printed on the paperwork you receive at the end of the visit. It does not stretch to unrelated parts that wear out later. Keep that paperwork somewhere safe, and if the repaired fault returns, call the office.
Ready to get it running again?
Choose your day and arrival window on the booking form or call us, and the office rings back to confirm the visit.