What we repair in Tri-Cities homes
Six appliance types, gas or electric, wherever they sit in the house: the kitchen, the laundry room, the garage or a detached shop out back. Choose yours below to read what usually goes wrong with it and what our technicians test first.
- Test first, then the priceOn paper, approved by you before work
- Your day, your windowBook online or by phone; we confirm
- Common parts on the truckOften fixed on that first trip
- Written warrantyOn the repair we make
Our technicians start each workday in south Richland, on Bellerive Drive, then loop through Richland, West Richland, Kennewick, Pasco and Benton City. The order of a visit never changes, whatever is broken: the cause gets found, the price is written down, and the repair waits for your go-ahead. The office states the diagnostic fee up front, and if you go ahead, that fee is rolled into the repair total instead of appearing as its own line. How pricing works spells out the details.
The trucks are stocked with the parts appliances wear out most often, igniters, pumps, belts, fan motors, door switches, water valves and thermal fuses among them, so a good share of jobs are done before the technician leaves. When a repair needs something the truck lacks, that part is priced on paper before anyone orders it. Booking works two ways: choose a day and arrival window on the website, or phone the office. Either way the office calls to confirm, and a same-day or next-day opening is often available. Wondering whether we reach your street? See our service areas, or get in touch with the office.
Dryer repair
Gas and electric dryers that blow cold air, need extra time, squeal or quit mid-load; we test the heat source and drive and check the vent, since wind-blown dust mixed with lint chokes dryer exhaust here.
Symptoms & fixes →Washer repair
Washers of every layout, from front-loaders and top-loaders to stacked units, that won't fill, drain or spin, that leak, or that shake across the floor; mineral-clogged inlet screens and worn pumps, locks and suspension are typical causes.
Symptoms & fixes →Refrigerator & freezer repair
Kitchen refrigerators, built-ins, and the second fridges and chest freezers kept in garages and shops, when they warm up, frost over or leak; we trace cold-air faults through the fans, defrost system, condenser and controls.
Symptoms & fixes →Stove, range & oven repair
Ranges, wall ovens and cooktops on gas or electric, with slow igniters, dead elements, clicking burners or failing controls; after any gas repair we leak-test the fittings we handled.
Symptoms & fixes →Ice maker repair
Refrigerator ice makers that produce no ice, undersized cubes or puddles; we follow the water from the supply line and valve through the filter and fill tube to the ice maker and dispenser.
Symptoms & fixes →Dishwasher repair
Dishwashers that won't drain, clean, dry or fill, or that leak at the door; we test pumps, valves, latches and heaters and look for the scale our local water leaves on elements and spray arms.
Symptoms & fixes →Questions we hear
Which appliances do you repair?
Laundry and kitchen appliances: dryers and washers, refrigerators and freezers, refrigerator ice makers, dishwashers, and cooking equipment from full ranges to separate ovens and cooktops. Dryers and cooking appliances can be gas or electric, washers can be any layout, and refrigeration covers the units out in garages and shops, not just the one in the kitchen.
Is there a charge for the technician to come out?
Yes, a diagnostic fee, and the office states the amount while booking you in, so it's known before anyone drives over. Say yes to the repair and the fee is included in the written repair figure. Decline it and that fee is the visit's only cost, while the technician's findings go to you.
How soon can someone come?
Often the same day or the next one, though that depends on the day's route, and the office confirms the actual opening when you phone or submit the booking form. You pick the day and an arrival window that suits you, and the technician gives you a heads-up call before pulling up to the house.
Which appliance brands do you service?
Regulars include Whirlpool, GE, Maytag, LG, Frigidaire, KitchenAid, Kenmore, Bosch, Speed Queen and Electrolux, along with built-in refrigerators from Sub-Zero, Viking and Thermador. Brand not on that list? Call the office and describe the appliance, since most models rely on the same families of parts.
Pick a day and an arrival window
Tell us what is wrong, choose when suits you, and the office calls to confirm. The technician tests the machine before quoting, and you read the number before a single panel comes back off for the repair.
- The office confirms by phone
- The technician calls when on the way
- Nothing starts until you approve the price