A local repair company working out of south Richland

Who we are and what we fix

We are a household appliance repair company from the Tri-Cities, and our work happens wherever the appliance stands, not behind a counter. The list is deliberately short: dryers, gas or electric; washers, whether top-loaders, front-loaders or stacked pairs; refrigerators and freezers, including the spare units people keep in garages and shops; ranges, stoves, ovens and cooktops; the ice makers built into refrigerators; and dishwashers.

Keeping to those six categories lets us stock the trucks for them. Our technicians carry the parts these machines wear out most: drive belts, igniters, thermal fuses, fan motors, door switches, pumps and valves. We work across the badges you would expect to find in local homes, from GE and LG to Bosch and Speed Queen. For the full list of services, see what we repair.

How we work on every call

The order of a visit never changes, because it protects you from paying for guesses. Booking means choosing a day and arrival window yourself, on the website or by phone, then getting a confirmation call from the office. On the day, a call from the technician tells you they are close.

• Testing first. The technician checks the appliance where it stands and finds the cause before talking about money.
• One written price. You get a single price on paper for the repair, including any part that has to be ordered.
• Your approval. Nothing is replaced until you agree to the price. Turn it down and you pay the diagnostic fee alone, with the findings left in your hands.
• A written warranty. The repair we make is covered in writing, and you keep that document.

Why there is no price list on this site

Prices printed on a web page would mislead nearly everyone who read them. One washer's door switch can cost several times what a similar-looking switch costs on the machine beside it; brand, model and the supplier that stocks it all move the figure. An average tells you nothing about your own repair.

So the only figure you hear before the visit is the diagnostic fee, given by the office when you get in touch. After testing, the technician works out a written price for your appliance alone, and if you approve it, the fee is absorbed into that price rather than billed on top. The details are on how pricing works.

Why a Richland base matters for your appliance

Working only in five neighboring towns means our technicians spend their days in the same kinds of homes, over and over. They know the alphabet houses in central Richland, where modern appliances have been fitted into wartime layouts and small laundry nooks. They know the second-floor laundry rooms going into West Pasco, the builder-grade kitchens in Kennewick's 2000s and 2010s subdivisions, and the manufactured homes and well-water properties around Benton City.

They also know the conditions. Wind-blown dust clogs dryer vents and condenser coils, summer heat punishes garage freezers, and Columbia River water and private wells leave minerals in valves and on dishwasher heaters. Many households here work early or shift schedules at the Hanford Site or PNNL, which is why you choose the arrival window instead of waiting on ours. Read more about the towns we cover.