One dispatcher's phone, one stocked truck, five communities — and a habit of fixing things right the first time.
Tri-Cities Appliance Pro works out of Bellerive Drive in south Richland, which means every service run starts inside the loop it serves. Kennewick across the Blue Bridge, Pasco up I-182, West Richland out Van Giesen, Benton City down Highway 224 — none of it is a long haul for us, and none of it costs you a travel surcharge.
We've kept the company deliberately narrow. Five appliance types — dryers, washers, refrigerators and freezers, cooking appliances, and ice makers — across the brands that actually sit in Tri-Cities kitchens and laundry rooms. That focus is why the truck usually carries the part your machine needs, and why a first visit so often becomes the only visit.
This corner of Washington is hard on appliances in ways a national call center never thinks about. Shrub-steppe dust rides the wind into condenser coils and dryer vents. Summer streaks over 100° push garage refrigerators and freezers to their limit, then an arctic blast in January swings the other way. Cheap hydro power means all-electric kitchens dominate, while plenty of newer neighborhoods run gas ranges off Cascade Natural Gas. We've repaired machines through all of it — in 1940s alphabet houses off George Washington Way, in Creekstone and Cherry Creek Estates homes from the 2000s boom, and in brand-new builds south of Badger Mountain.
Mostly one referral at a time. A washer in Hansen Park leads to a dryer two doors down; a restaurant manager's home fridge in Uptown Richland leads to three neighbors on the same street. We've now completed more than 580 repairs across the five communities, and homeowners consistently rate the work five stars. We'd rather protect that reputation than squeeze an extra dollar out of any single visit.
If something in your kitchen or laundry room is acting up, call (509) 438-1742 — or request service online and we'll call you.
Call now and there's a good chance we can see it today.