Diagnosis first, one written price, then your decision
This site doesn't list repair prices, and that's on purpose. Below you'll find how a visit is charged, what the diagnostic actually involves, and why the price always reaches you on paper before a single screw is turned.
- Test first, then the priceOn paper, approved by you before work
- Your day, your windowBook online or by phone; we confirm
- Common parts on the truckOften fixed on that first trip
- Written warrantyOn the repair we make
What does the diagnostic cover?
The diagnostic is the troubleshooting portion of the visit. Its fee is stated by the office during booking, whether you phone or send an online request, so the amount is settled before the technician sets out.
On site, the technician hears what you've noticed, runs the appliance, and measures the likely culprits with a meter and thermometer instead of guessing from the symptom. For a dryer that means the heat circuit and the vent; for a refrigerator, compartment temperatures, fans and the defrost system; for a dishwasher, fill, wash, heat and drain. What the testing shows is explained to you either way.
- Repair approved: the repair total already includes the diagnostic fee; it never appears as an extra line.
- Repair declined: you owe only the diagnostic fee, and the findings stay with you for whatever you choose next, whether that's fixing it later, buying new or getting another opinion.
How is the repair price set?
With the fault confirmed, the technician puts one price for fixing it in writing. That figure is the one you approve, and it doesn't creep upward as the work goes on.
No work begins without your yes. Take a minute, check what a replacement would run, or talk it over with whoever shares the kitchen. When the job needs a part the truck doesn't carry, that part's cost is built into the written figure before it's ordered, and the office sets up the return trip when it lands.
Each finished job comes with a written warranty on the repair we make, and your technician goes over its terms before heading out.
Why don't we post prices online?
A number printed here would mislead most visitors. Take a drain pump or a defrost heater: the job sounds identical from machine to machine, yet the parts differ, and a single part can run several times the cost once brand, model and supplier are factored in. One range maker fits a simple igniter where another uses a sealed assembly, and a fan motor for a built-in refrigerator isn't in the same bracket as one for a freestanding unit.
Listing figures would either scare off people facing a simple fix or promise others a cost their repair can't meet. Testing your machine and quoting one number for it is fairer to everyone. Ask the office about the diagnostic fee whenever you like, and browse what we repair.
Using the written price to decide: repair or replace
Having the repair figure on paper is what turns repair-or-replace into a real comparison. Set it next to the appliance's age and condition and the cost of something new, and the choice gets clearer. When a repair isn't sensible, for instance a dead compressor in an aging refrigerator or a cracked dishwasher tub, the technician will say so.
Appliance-by-appliance guidance lives on our pages for dryers, washers, fridges and freezers, stoves and ovens, ice makers and dishwashers. Book by choosing a day and window online, or call (509) 890-7433. An opening on the same or next day is frequently possible, and the office gives you the soonest one during the call.
Questions we hear
How much is the diagnostic fee?
The office quotes it while booking your visit, before a technician is assigned, so it never comes as a surprise at the door, and you can ask again at any point. Should you go ahead with the repair, that fee disappears into the repair total. Should you stop after the diagnosis, it is the visit's sole charge.
Will the diagnostic fee show up as an extra charge on the repair bill?
No. Once you approve the repair, the diagnostic sits within the written figure rather than stacked on top, so the amount you agreed to is the amount you pay. The diagnostic fee only shows up as its own line when the repair is turned down, and in that case it is the one thing billed for the trip.
What if you turn the repair down?
Only the diagnostic fee is charged, and the results belong to you: which part failed, what it needs and the written figure. Use them as you see fit, whether that's fixing it down the road, replacing the appliance or asking for a second opinion. Nobody expects a decision while the technician is still standing in your kitchen.
Why won't the office give a repair figure by phone?
A symptom on its own seldom points to one part. A dryer blowing cold air could need a fuse, an element, a thermostat or nothing more than a clear vent, and each carries a different cost that also shifts by model. By phone you can learn the diagnostic fee; the repair figure follows testing, on paper.
Is a finished repair covered afterward?
Yes. Every job we finish leaves you with a written warranty. The technician goes over its terms once the work is done and leaves the document with you. If the same fault returns, phone the office and mention the earlier visit; they'll pull up the record and arrange for someone to come back out.
Pick a day and an arrival window
Tell us what is wrong, choose when suits you, and the office calls to confirm. The technician tests the machine before quoting, and you read the number before a single panel comes back off for the repair.
- The office confirms by phone
- The technician calls when on the way
- Nothing starts until you approve the price