Reach the office and get a visit on the calendar

Ways to reach us

Phone: (509) 890-7433. This line takes voice calls only and does not receive texts, so please ring rather than message it. A person in the office answers during the hours shown on this page, books your visit and names the diagnostic fee before anything is scheduled.

Online booking: use the booking form to pick a day and an arrival window, along with your address, ZIP code and the appliance. The office then phones you to confirm. Same-day or next-day visits are often available, and the office confirms which windows are open when it calls. On the day, the technician calls when on the way.

Our base: 2100 Bellerive Dr, Richland, WA 99352. Repairs take place in your home, garage or shop in Kennewick, Pasco, Richland, West Richland or Benton City. See the towns and ZIP codes we cover and how pricing works before you book.

What to have ready before you call or book

• The model number. On a dryer the tag usually sits inside the door opening; on a washer, look beneath the lid or on the rim by the door; on a refrigerator, check the inner wall of the fresh-food compartment; on a dishwasher, scan the inner edge of the door or the tub frame; on a range, behind the storage drawer or the oven door. Read out the serial number too.
• A photo. Take one of the tag so the numbers are read correctly, and one of the problem itself: a puddle, a scorched element, a message on the display, ice building where it shouldn't.
• The symptoms. What the appliance does or fails to do, when it started, any noise or smell, and whether it runs on gas or electricity. Mention anything that changed recently, such as a move, a power outage or a new water filter.
• Where it sits. Upstairs laundry, tight alcove, detached shop or garage, gate codes and parking notes all help the technician plan.

With those details, the office can confirm whether the likely part is one our technicians carry, and you get a better first visit.