Frequently Asked Questions

Most of our completed repairs land between $149 and $399, depending on the appliance and the failed part. Diagnosis is a flat $89, and that fee is waived — folded into the total — whenever you approve the repair. You always hear the full price before work starts.

Kennewick, Pasco, Richland, West Richland and Benton City — ZIP codes 99301, 99320, 99336, 99337, 99338, 99352, 99353 and 99354. Pricing is identical across all five communities, with no mileage or travel charges anywhere on the loop.

Frequently, yes. Calls that reach us before noon have the best odds, and refrigerator or freezer failures move to the front of the line during hot months. Otherwise expect a next-day or two-day window, offered when you call.

Yes. The Tri-Cities runs heavily electric thanks to inexpensive PUD hydro power, but we service gas ranges and gas dryers too — igniters, valves, thermocouples and burner assemblies. The service call and warranty are the same either way.

The mainstream brands that fill local homes: Samsung, LG, Whirlpool, GE, Frigidaire, Maytag, KitchenAid, Bosch, Electrolux, Kenmore, Amana, Speed Queen and their sister labels. If your model is something unusual, mention it when you call and we'll confirm parts availability first.

Our rule of thumb: if the fix costs more than half the price of a comparable new machine and yours is past ten years old, replacement usually wins. We give you that math on the spot during diagnosis — and we'll tell you honestly when a repair isn't worth your money.

Tri-Cities summers stack two problems: weeks over 100° that force compressors to run flat out, and shrub-steppe dust that blankets condenser coils so heat can't escape. A fridge in a hot garage gets both at once. Coil cleaning and airflow checks are part of nearly every cooling visit we make.

No. The $89 service call covers the whole Tri-Cities loop — Bombing Range Road, Red Mountain, Ninth Street, all of it. The only numbers on your invoice are the diagnosis fee and the flat repair quote you approved.

Diagnosis usually takes 20–30 minutes. If the part is on the truck — and for common failures it often is — the whole visit wraps in about an hour. Ordered parts add a couple of business days, and the return trip carries no second fee.

Every completed repair comes with a written warranty covering both parts and labor. If the same fault returns within the warranty period, we come back and make it right at no charge.

Clear a working path to the appliance and know roughly when the problem started. For washers and dryers, leave the last error code on the display if you can. Nothing else is needed — we bring tools, parts and floor protection.

No — repair only. That keeps our advice honest: when we say a machine is worth fixing, it's because it is, not because we have a used unit to sell you. If replacement is smarter, we'll tell you what to look for at the local retailers.